TK11 SAP Privacy Policy

Introduction

Welcome to TK11 SAP. We have been delivering the best online gaming experience to millions of entertainment enthusiasts across Bangladesh and around the world. Your trust is our most valuable asset. This Privacy Policy This document explains what information we collect when you use the tk11 sap platform, why we collect it, how we use it, and how we keep it secure.

By creating an account or using the TK11 SAP platform, you agree to this Privacy Policy. Please read the full document carefully before proceeding.

What types of information are collected?

When you register or use the TK11 SAP platform, the following types of information may be collected:

Personal Identification Information:

• Full name, date of birth, nationality
• Email address and mobile number
• Residential address
• Government-issued ID (e.g., NID, passport) — for KYC verification

Financial information:

• Deposit and withdrawal details
• Payment method details (Mobile Banking, Nagad, Rocket, etc.)
• Transaction History

Technical Information:

• IP address, device type, and operating system
• Browser information and cookie data
• Login time, session details, and platform usage patterns

How is your information used?

TK11 SAP uses collected information solely for the following purposes:

• Account creation and management: Verifying your identity and ensuring secure login.
• Transaction Processing: Managing deposits, withdrawals, and bonuses accurately.
• Customer Service: Resolving any issues you encounter as quickly as possible.
• Fraud prevention: Detecting suspicious activity to protect your account.
• Legal obligations: Submitting reports as required by regulatory authorities.
• Service Improvement: Analyzed to improve the overall user experience.

Who is your information shared with?

TK11 SAP may share your information only in limited circumstances and under strict agreements:

• Payment Providers: Mobile Banking, Nagad, or other approved payment gateways — used solely to process transactions.
• Technology Partners: Server hosting and cybersecurity providers — used solely for platform operations.
• Law enforcement agencies: Information may be disclosed in response to a court order or legal requirement.
• Anti-fraud organizations: Collaboration with industry-standard organizations to prevent illegal activity.

Outside of these three cases, TK11 SAP does not share your data with anyone — that is our promise.

Cookie Policy

TK11 SAP uses cookies on the platform to make your browsing experience smoother and more personalized. We use the following types of cookies:

• Essential cookies: Essential for maintaining login sessions and ensuring platform security.
• Functional cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which parts of the platform are used most — entirely anonymously.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of some services.

Security Measures

TK11 SAP follows the highest industry standards to protect your information. Our security measures include:

• All data transmissions secured with 256-bit SSL encryption
• Regular security audits and vulnerability assessments
• Two-Factor Authentication (2FA)
• Restricted employee access — only authorized personnel can access user data
• Automated suspicious activity detection system
• Secure data centers with backup systems

That said, no system on the internet is 100% secure. If you notice any suspicious activity, please contact our support team immediately.

Your Rights

As a TK11 SAP user, you have the following rights:

• Right to access your information: You may request access to your stored data at any time.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Object to Processing: You may object to the use of your information for any specific purpose.
• Right to data portability: You may request your information in a structured, portable format.

To exercise any of these rights, please contact our Support Centre. We aim to respond within 30 business days.

Protection of Minors

TK11 SAP is strictly for users aged 18 and above. We do not knowingly collect any information from minors. Age verification is mandatory at the time of registration.

If we have reason to believe a user is under 18, we will immediately suspend their account and delete the associated data. To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

Policy Changes

TK11 SAP may update this Privacy Policy from time to time. When significant changes are made, we will:

• We will send a notification on the platform
• We will notify you at your registered email address
• Update the "Last Updated" date at the top of this page

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

Get in Touch

For any questions or concerns regarding our Privacy Policy, please reach out to our dedicated privacy team:

• Email: [email protected]
• Support Center: In the platform's live chat section
• Response Time: Within 24–72 hours